FAQs

Check-in is from 3:00 pm, and check-out is by 11:00 am.

Late check-out until 12:00 noon is available on request for an additional £15, subject to availability.

Our apartments offer convenient self-check-in, allowing you to arrive and settle in at your own pace.

Guests will receive their access instructions and entry code before arrival. Keys should be returned to the designated lockbox when checking out.

Please contact us before your arrival for information about parking arrangements and available options near your accommodation.

The maximum number of guests varies depending on the apartment type.

Each apartment listing provides details of its sleeping arrangements and maximum occupancy, helping you choose the accommodation best suited to your needs.

No, there is no lift in the building.

Please be aware that stairs may be required to access your apartment. If you have any mobility concerns, we recommend contacting us before booking.

 

Absolutely! Our apartments are conveniently located for exploring Derry’s fantastic selection of restaurants, cafés and traditional Irish pubs.

Whether you’re looking for a hearty breakfast, a relaxed lunch or a special evening meal, you’ll find plenty of dining options within walking distance.

 

Our apartments are professionally cleaned and prepared between guest stays, ensuring your accommodation is fresh, clean and welcoming when you arrive.

As self-catering accommodation, daily housekeeping is not included during your stay.

If you require assistance with anything during your visit, please contact your host.

 

Yes, every apartment is equipped with a washing machine for your convenience.

Laundry detergent is also provided at 11 Westland Street, along with an iron and ironing board, making it easier to enjoy both short breaks and longer stays.

Our apartments offer self-catering cooking facilities, allowing you to prepare and enjoy meals during your stay.

The accommodation at 11 Westland Street includes a cooker and oven with digital controls. Please check your chosen apartment’s facilities for further details.

Yes, Wi-Fi is available for guests at 11 Westland Street.

The network name and password are provided in your guest guide, making it easy to get connected during your stay.

Yes, our accommodation at 11 Westland Street has heating and hot water to help ensure a comfortable stay.

The heating is scheduled to operate three times daily, while hot water is available continuously.

The accommodation at 11 Westland Street includes a hairdryer, iron and ironing board, and towels are available for guest use.

Please check your chosen apartment’s facilities if you have any specific requirements.

Yes, the accommodation at 11 Westland Street includes a television with access to the Freely app.

Netflix is also available if you sign in using your own account.

Unfortunately, pets are not permitted at 11 Westland Street.

We appreciate your understanding in helping us maintain a clean and comfortable environment for all guests.

No, smoking and vaping are strictly prohibited inside the apartments at 11 Westland Street.

We kindly ask all guests to respect this policy to maintain a fresh and welcoming environment.

 

We’re always happy to help make your stay as comfortable and enjoyable as possible.

For assistance during your stay at 11 Westland Street, you can contact your host, Sandra, via WhatsApp on 07871 819 200.

For urgent property-related issues, please call 07450 769 799.

YOUR DERRY GETAWAY AWAITS

Ready to Book Your Stay?

You’ve explored our apartments, discovered what Derry has to offer and found the answers to your questions. Now it’s time to make your visit a reality. Choose your dates, check availability and book your perfect city escape.

11 Westland Street Derry, BT489EP, United Kingdom

info@thecityofderry.com

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